Your holiday is booked with as follows
JL Golf Travel and Sales LLP,
T/A 19th Hole Golf Getaways
Northampton NN4 7BF
We are a member of Protected Trust Services
1. Your Holiday Reservation
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
Clients who do not pay the invoice in due time are liable to have their trip cancelled and appropriate charges levied for administration.
2. Your Financial Protection
We provide full financial protection for our package holidays through the services of an independent trust account held by Protected Trust Services Ltd.
We are a Member of Protected Trust Services (PTS Membership number 5027.
We are obliged to maintain a high standard of service to you and provide full assistance in the resolution of disputes arising out of, or in connection with this contract.
It does not apply to claims which are solely in respect of physical injury or illness or their consequences. Your request for assistance must be received by PTS within six months of the date of return from holiday. Outside this time limit assistance may still be available if we agree.
Further information regarding PTS and the financial protection provided can be found at https://www.protectedtrustservices.com/travel/consumer-protection/
3. The Price of your Holiday
1) We reserve the right to alter the prices of any of the holidays shown in our brochure or website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
When you make your booking you must pay a deposit that is notified at the time of the booking confirmation.
The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date or unless otherwise specified.
If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements and retain your deposit
The price of your travel arrangements for overseas holidays is calculated using the current exchange rates at that time
Changes in exchange rates mean that the price of holidays can change. However it is our policy not to amend any prices we have confirmed at the time of reservation unless any particular elements of the holiday are amended by you.
4. If you amend your Holiday
If after we have confirmed you holiday and you wish to change your travel arrangements in any way, we will do everything within our scope possible to make the requested changes.
Any request for changes to be made must be in writing from the person who made the booking or your travel agent. We will only charge you for any changes where an additional cost is imposed by our suppliers
5. Cancellation of Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent must be received by us.
Since we sometimes incur costs in cancelling your travel arrangements, you may have to pay cancellation charges as follows:
Prior to Date of Travel Cancellation charge More than 8 weeks Deposit only More than 4 weeks 50% of holiday cost
Less than 28 days 100% of holiday cost
Please refer to your Travel Insurance Policy to verify if you can reclaim any of the cost you have incurred.
6. Changes or Cancellations to Your Holiday by JL Golf Travel and Sales
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible date.
We do reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 4 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance.
If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard. This is subject to availability and we will refund any price difference if the alternative is of a lower value. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
We have taken care to ensure that all online and offline prices are correct and valid including any email newsletters. Unfortunately at times errors occur and you will be informed of the change at the very latest at time of booking with the new information forming your contract with us.
7. Our Assistance during your Holiday
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
8. Client Responsibility
Once your final balance is paid, we provide vouchers or a written confirmation for each Hotel and Golf Course on your itinerary.
It is your responsibility to present the relevant documentation to the correct personnel at each venue. The venue has the right to refuse you or to ask for payment for any vouchers that are not presented in this way. Once issued to your party, we are not responsible for any charges incurred for no vouchers presented to the venues.
We do not accept any responsibility if the hotel/golf course refuse a member of the booked party to play due to their golf attire. We recommend arriving at least 30-45 minutes early prior to commencing golf. Please ask us at the time of booking if you are not sure on the correct attire for your venue booked. All golfers must have knowledge and abide by the rules and etiquette of the golf course. We also recommend that you have a copy of your current handicap certificate if available as courses due retain the right for certificates to be shown.
During your holiday any golf played on temporary greens and tees is non-refundable and considered normal course of business playing in inclement weather. We are not responsible for any impact the weather should cause to your golf holiday. We suggest you refer to the resorts weather policy and any refunds or vouchers given are at the venues discretion.
9. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
10. Force Majeure
We will not be liable for any charges occurred in situations deemed as Force Majeure.
Force Majeure is recognised as events that could not be foreseen by us or suppliers and includes, but not exclusive to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics.
We do not offer any travel insurance to our customers but we recommend you take the appropriate insurances for your holiday.
We accept no responsibility or liability for loss due to insufficient insurance acquired for your holiday.
12. Complaints Procedure
If you have a problem during your holiday, please inform the relevant supplier (for example your hotelier or golf course) and our office immediately.
If your complaint is not resolved locally, please contact us within 28 days of your return at the following address.
JL Golf Travel and Sales LLP
T/A 19th Hole Golf Getaways
Northampton NN4 7BF
You can also send a signed copy of your letter to us electronically to the following email address
Please provide all the necessary details including your booking reference we provided and all other relevant information relating to your complaint.
We fully recommend that you communicate any complaint to the supplier of the services as well as to our office without delay and complete a report form during your stay at the resort. If you fail to follow the above procedure this will limit our opportunity to investigate and rectify your complaint at that time and may affect your rights under this contract.
The scope of this policy applies only to the actions of JL Golf Travel and Sales LLP and the users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.
We collect personal information when you:
– Enquire via the website – Ask for information about our various holiday offers – Contact us at business network groups and/or exhibitions – Subscribe for newsletters or marketing messages offered by us
Personal information may include your name, address, email address, date of birth, telephone number or other personal information that may be needed to make contact with you.